Officers investigating a distraction burglary in Aldershot are appealing for witnesses.

The incident happened on 3 June at an address on Cambridge Road.

The victims, a couple in their 80s, were at home when at around 1.15pm an unknown man knocked at the door claiming there was a water leak next door and he needed to turn off the water.

They later realised that cash and jewellery had been stolen.

The man is described as being white, aged between 20 and 30 years old, with an average build. He was wearing a black jacket, a hat, and a face covering.

Were you in the area at the time? Perhaps you saw a man matching this description, or have dash cam or CCTV footage that may assist?

Anyone with information is asked to call 101 with reference 44250242109.

Information on distraction burglary:

Distraction burglars pretend to be someone they are not in order to gain entry to your home.

Common methods used by distraction burglars:

• pretending to be from a care agency, the council or a utility company investigating a gas or water leak
• seeking help to leave a note for a neighbour or even asking for a drink of water if they claim to be thirsty or unwell
• claiming to be in a hurry or emergency and needing to get into your home quickly
• working in teams, with one person distracting you while the other searches your home
• How to prevent it

There are a number of things you can do to prevent distraction burglary. Don’t be afraid to ask questions about anyone at your door – genuine callers won’t mind. Always remember ‘if in doubt, keep them out’:

• use your door viewer to see who’s there
• if you open the door put the chain on first
• always ask for ID and check it with the company before letting somebody into your home
• use the phone number advertised in the phone book or online, as the number on their identity card could be fake. For a utility company, call the customer service department. Close the door while you do this
• if you feel at all unsure, schedule a time for the caller to come back when a friend or relative is there
• for pre-planned appointments with utility companies, a password scheme can be set up

We would also like to urge residents to read the following crime prevention advice and share this with any friends, neighbours and relatives – particularly if they are elderly or have vulnerabilities – relating to dealing with doorstep traders.

• Discuss any work you feel needs carrying out on your property with a relative or friend who can help you find a reputable trader
• Always check the credentials of unknown callers. Anyone selling door to door needs a pedlar’s certificate, which you can ask to see
• Don’t agree to any work or sign anything on the spot. Do not be pressured into having any work carried out
• Never pay cash up front and never go to the bank or cash point with a trader
• If you suspect a rogue trader is at your door, or if you feel intimidated or they are refusing to leave, call 999
• Keep an eye on elderly or vulnerable neighbours, friends and family

You can read more details about door-to-door scams on our website here: https://www.hampshire.police.uk/advice/advice-and-information/fa/fraud/personal-fraud/door-to-door-courier-fraud/